Contacting PMO

The Pensions unit of PMO (PMO.4) offers a telephone number to pensioners (including survivors and orphans). All pension-related questions may be raised. The number is +32 229 11111 (Mon-Fri 09 :30-12 :30).

JSIS Information

The JSIS provides medical cover for Members in the UK, and will in most cases provide Complementary medical cover (that is, cover for treatments not normally provided for by the NHS) for spouses and dependents of members.

To contact JSIS use the PMO central contact number +32 229 11111 (Mon-Fri 09 :30-12 :30)

We recommend that you use JSIS-online for medical claims and questions. The system provides secure messaging and rapid turn around of decisions and reimbursements. Details of about JSIS-online and how to set it up can be found here. If you have not done so already, we recommend you set up JSIS-online as soon as possible, and well before you might find you need it!

However, if you prefer to contact JSIS by post, please see the forms available on the AIACE-International website. The address to send completed forms and accompanying documents is:
European Commission
JSIS Ispra – Settlements office
PMO.6 TP. 730
Via Enrico Fermi, 2749
I-21027 Ispra (Varese)
Italy

AIACE-international keep an up-to-date list of current documentation and forms on their website, with a practical guide on JSIS here.

Members in the UK wanting information or assistance can contact the JSIS Ambassadors mailbox: jsis.ambassadors@aiace.uk

Further information for AIACE-UK members is available here: (link to page behind member login)

Supported by AIACE UK

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