How to find help

If you have a general issue, or don’t know how to deal with a concern, please leave a message on AIACE-UK’s phone, 07517 320 361, or email

You may also write to us at Europe House, 32 Smith Square, London SW1P 3EU, but please note that during the Covid-19 crisis our access to post is disrupted.

Even if you are not a member of AIACE-UK, we will do our best to help you resolve your problem.

AIACE-UK has regional groups, and your group’s convenor may be another point of contact.  We also have volunteers all over the country who are ready to assist with practical questions about settling into retirement in the UK.  If you would like a local contact, please ask, using the email address or phone number above.

Perhaps you need specialised help with our health service, the Joint Sickness Insurance Scheme, or you have a query about pensions. We have volunteers who are recognised by the administration as experts in these fields and who can cut through many difficulties for you. Please email or as appropriate.

There is a clear and comprehensive guide to using the online system at 

Our JSIS ambassadors are Michael Hocken and Susie Evershed. Our pensions ambassadors are Martin Clegg and Nick Heenan.

If you want to set up dealing with the administrations on the internet, via EU Login (or are having problems with your internet access) our Helpdesk is looked after by Brian Porro and Michael Hocken.  You can also find out how to obtain an EU Login account by going to then selecting “Services” and “EU login”.


The Commission has published this handy, print-out-and-keep contact list of phone numbers, email addresses and web pages.

If you need to contact the pay office in Brussels, the pensions unit is available to pensioners, survivors and orphans on the Belgian number +32-2-2978800 from Monday to Friday between 08h30 and 11h30 UK time.

In the event of the death of a retired official, please contact as quickly as possible. The Brussels phone number +32-2-2952017 is also available.

For matters to do with pensions, two email addresses are available: pensioners should use and survivors

A comprehensive guide to the Joint Sickness Insurance Scheme, with phone numbers and website links, is at

If you have an external EU login account, you can use SYSPER Pensions online as indicated at