How to find help

If you have a general issue, or don’t know how to deal with a concern, please leave a message on AIACE-UK’s phone, 07517 320 361, or preferably email office@aiace.uk

You may also write to us at Europe House, 32 Smith Square, London SW1P 3EU, but please note that we do not have permanent staff and depend on volunteers to occasionally visit the office so there may be delays in response.

Even if you are not a member of AIACE-UK, we will do our best to help you resolve your problem.

AIACE-UK has regional groups, and your group’s convenor may be another point of contact.  We also have volunteers all over the country who are ready to assist with practical questions about settling into retirement in the UK.  If you would like a local contact, please ask, using the email address or phone number above.

Perhaps you need specialised help with our health service, the Joint Sickness Insurance Scheme, or you have a query about pensions. We have volunteers who are recognised by the administration as experts in these fields and who can cut through many difficulties for you. Please email jsis.ambassadors@aiace.uk or pensions.ambassadors@aiace.uk as appropriate.

HELP IN BRUSSELS AND ISPRA

If you need to contact the pay office in Brussels, the pensions unit is available to pensioners, survivors and orphans on the Belgian number +32-2-2978800 from Monday to Friday between 08h30 and 11h30 UK time.

In the event of the death of a retired official, please contact PMO-SURVIE@ec.europa.eu as quickly as possible. The Brussels phone number +32-2-2952017 is also available.

A comprehensive guide to the Joint Sickness Insurance Scheme. See My Intracomm or AIACE International for more detail.

If you have an external EU login account, you can use SYSPER Pensions online. See AIACE International site.

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