How to find help

FOR PENSIONERS OF THE EU: HOW TO FIND HELP IN THE UNITED KINGDOM

If you have a general issue, or don’t know which way to turn in dealing with a concern, please leave a message on AIACE-UK’s phone, 07517 320 361, or email office@aiace.uk If you prefer to use the post, please write to us at Europe House, 32 Smith Square, London SW1P 3EU.

We will respond as quickly as possible. Even if you are not a member of AIACE-UK, we will do our best to help you resolve your problem.

Perhaps you prefer to talk to someone in your own area. AIACE-UK has 11 regional groups, and your group’s convenor may be another point of contact.  In addition, we have volunteers all over the country who are ready to assist with practical questions about settling into retirement in the UK.  If you would like a local contact, please ask, using the email address or phone number above.

Perhaps you need specialised help with our health service, the Joint Sickness Insurance Scheme, or you have a query about pensions. We have volunteers who are recognised by the administration as experts in these fields and who can cut through many difficulties for you. Please email jsis.ambassadors@aiace.uk or pension.ambassadors@aiace.uk as appropriate.

Our JSIS ambassadors are Michael Hocken and Susie Evershed. Our pensions ambassadors are Martin Clegg and Nick Heenan.

If you want to set up dealing with the administrations on the internet, via EU Login (or are having problems with your internet access) our Helpdesk is looked after by Brian Porro and Michael Hocken.  You can also find out how to obtain an EU Login account by going to http://aiace-europa.eu/ then selecting “Services” and “EU login”.

HELP IN BRUSSELS AND ISPRA

The Commission has published this handy, print-out-and-keep contact list of phone numbers, email addresses and web pages.

If you need to contact the pay office in Brussels, the pensions unit is available to pensioners, survivors and orphans on the Belgian number +32-2-2978800 from Monday to Friday between 08h30 and 11h30 UK time.

In the event of the death of a retired official, please contact PMO-SURVIE@ec.europa.eu as quickly as possible. The Brussels phone number +32-2-2952017 is also available.

For regular matters to do with pensions, two email addresses are available: pensioners should use PMO-PENSIONS@ec.europa.eu and survivors PMO-SURVIE@ec.europa.eu

A comprehensive guide to the Joint Sickness Insurance Scheme, with phone numbers and website links, is at https://www.aiace.uk/wp-content/uploads/2013/10/EN-GEN-INFO-RCAM-ISPRA-P-1.pdf

If you have an external EU login account, you can use SYSPER Pensions online as indicated at https://www.aiace.uk/wp-content/uploads/2018/11/Guide_SYSPER-Pensions_EN_V2.pdf